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Order Processing & Lead-Times

We strive to offer fast shipping to anywhere* in the United States.
*Availability subject to federal and state laws.

Please allow 1-3 business days for order processing time. (Due to COVID-19 and additional social distancing guidelines to protect not only our customers but our team, please allow an additional 5-7 days for processing times). We are working extremely hard to get your order shipped out as soon as possible. Our working business days are from Monday – Friday 9am – 6pm. We are closed on Federal Holidays. Orders placed after 3 PM PST will be processed the following day. Please note that we are not open on weekends (Saturdays and Sundays) – orders placed after 3PM PST on Fridays will be in the queue to be processed the following Monday.

NOTE: Due to COVID-19, we have noticed that USPS and other delivery carriers are experiencing delays in scanning and processing on some shipments at this time. Please note that delays might occur with your order and may show no movement until they reach your local delivery hub, so we recommend to wait patiently for up to 3 business days for Tracking to update once you have received a Tracking email. You may contact your local USPS or delivery carrier for updates in regards to regular mailing services.

For any questions or concerns, please contact Customer Support at helpdesk@dotzgummies.com.

Carriers

Depending on the category of the product, shipping methods may vary between services from the United States Postal Service (USPS) and UPS.
Due to compliance factors for the PACT Act, certain items such as Vaporizers, or (ENDS) products will be subject to restrictions and being shipped with USPS until further notice.
Items that are exempt from the PACT Act such as Edibles, and Pre-Rolls will be shipped via UPS until further notice.

PO Boxes

We cannot ship any orders to PO boxes. Please do not enter a PO box as your shipping address as this will result in delays.

All orders received with a PO Box inputted will result in a delay of processing as we will contact you from Customer Support and request an alternate physical place of residence of yours.

Tracking

Due to consolidation efforts and the utilization of multiple carriers to find an efficient and cost-friendly approach to shipping our products to you, you may receive multiple tracking numbers as your shipment may be separated by two different carriers.

State Restrictions

Due to the landscape of the Hemp Industry, there are certain restrictions whereas we will be unable to ship to the following State:

  • Louisiana

International Shipping

Currently we only ship domestically within the United States where allowed.

Shipping Insurance

LOOPER has partnered with Route for packaging protection. If you purchased Route package protection at checkout, you can file a claim for lost, damaged, or stolen packages HERE. Please include your email associated with your order and your order confirmation number to submit your claim. LOOPER recommends adding Route package protection at checkout to all orders. Route protects you in case your order gets lost, damaged, or stolen in transit. If Route package protection is not purchased, LOOPER is not liable for lost, damaged, or stolen items.

How Does Route Work?

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.

Need to file a claim? File here.

How Does Route Process Refunds or Reorders?

Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled.

In both cases, the Route Premium cost will not be refunded.

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.

What if My Order Never Arrives or is Stolen?

Route definitely helps cover these instances! To protect your order against loss or theft, add Green Package Protection at checkout.

What if My Order Arrives Damaged?

Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout.

If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.

What are Route’s Terms and Conditions?

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/

Have Questions?

Our customer service team is happy to answer any questions!

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